Frequently Asked Questions About Jewelry | BSI Jewelry
Frequently Asked Questions
1. Is Moissanite a real gemstone?
Yes — Moissanite is a lab-created gemstone known for its brilliance, durability, and ethical origin. While it is not a natural diamond, it is a genuine crystal recognized by gemological institutes and widely used in fine jewelry.
At BSI, we select Moissanite stones for their clarity, fire, and long-lasting sparkle — offering a luxurious alternative to diamonds.
2. What materials do you use?
Our jewelry is crafted using high-quality 925 sterling silver or 10K, 14K, 18K gold, often paired with Moissanite, lab-grown diamonds, natural diamonds, or natural gemstones. All materials are carefully chosen for comfort, durability, and long-term value.
3. Do you ship internationally?
Yes — we offer Free Worldwide Shipping via FedEx on all orders. Every parcel is insured and trackable, with no hidden fees.
4. Is your jewelry hypoallergenic?
Yes. All our pieces are nickel-free and hypoallergenic, making them safe and comfortable for sensitive skin.
5. Where is BSI based?
BSI began in Singapore in 1986 and has been crafting fine jewelry in Bangkok since 1993. We bring decades of factory experience directly to you through our online store.
6. How can I contact you?
You can reach us anytime via WhatsApp, email, or our Contact page. We're here to help with product questions, order support, or anything else about jewelry.